Shipping policy

Shipping Details

Last updated: September 2026

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Delivery Times

We offer the following shipping options:

  • Standard Shipping: 7–14 business days
  • Express Shipping: 3–7 business days
  • International Shipping: 14–30 business days (varies by destination)

Delivery times are estimates and may vary depending on your location, customs processing, and carrier conditions.

Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions of your order, and your delivery location. We offer free standard shipping on orders that meet our minimum threshold (displayed at checkout).

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our carrier's website.

International Orders

We ship to many countries worldwide. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to investigate and resolve the issue as quickly as possible.

Incorrect Shipping Address

Please ensure your shipping address is accurate at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@Quenviaguri.store before your order is shipped.

Contact Us

For any shipping-related questions, please reach out to us at: support@Quenviaguri.store