Refund Policy

Last updated: September 2026

Overview

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we're here to help.

Returns

You have 30 days from the date of delivery to return your item for a full refund or exchange. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by a receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software or digital products
• Items on sale or marked as final sale
• Perishable goods

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 5–10 business days.

Exchanges

If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 48 hours of receiving your order.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item sent, defective product).

Contact Us

If you have any questions about our Refund Policy, please contact us at: support@Quenviaguri.store